Return Policy

Your satisfaction is totally guaranteed. If you are not completely satisfied with a product, return the unused portion within 30 days from purchase date and we’ll promptly refund your money, send a replacement or issue a credit for the unused portion. To return a product to us, please wrap and pack it securely, include copies of original invoice/packing list, place in an appropriate box, attach a shipping label and send it to:

Genceutic Naturals

Attention: Customer Service Dept 85 Commerce Drive Hauppauge, NY 11788
Please Note: We’re not responsible for shipping and handling on returned products.
We recommend using UPS or USPS for shipping returns.
If you have any questions about our return policy or about a specific product to be returned, feel free to contact us at anytime.

Free Shipping Policy

We offer Free Shipping for all orders over $49.95 placed on We use standard UPS Ground (United Parcel Service) or Priority USPS (United States Postal Service) within the continental 48 United States only (excluding Hawaii, Alaska, Virgin Islands and Puerto Rico).